Privacy Policy

Last Updated: 01 June 2026

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Introduction

Refined Rooms (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us through our online forms.

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We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

Refined Rooms
Website: www.refinedrooms.co.uk
Email: kathrine@refinedrooms.co.uk

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Refined Rooms is the data controller responsible for the personal information collected through this website.

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Information We Collect

 

Information You Provide

When you contact us through our website, we may collect:

• Your name

• Email address

• Telephone number (if provided)

• Details contained within your enquiry

• Any other information you voluntarily provide

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Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visits

• Referring website information

• General geographic location based on IP address

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How We Use Your Information

We use your personal information to:

• Respond to your enquiries and requests

• Provide information about our services

• Improve our website and user experience

• Monitor website performance and security

• Analyse website traffic and usage trends

• Comply with legal and regulatory obligations

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We do not sell or rent your personal information to third parties.

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Legal Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

 

Legitimate Interests

We process enquiry information to communicate with potential and existing customers and to operate our business effectively.

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Consent

Where required, we rely on your consent for:

• Non-essential cookies

• Website analytics cookies

• Any future marketing communications

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You may withdraw your consent at any time.

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Legal Obligations

We may process personal data where necessary to comply with legal requirements.

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Cookies and Analytics

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Cookies

Our website uses cookies to improve functionality, enhance user experience, and analyse website usage.

Cookies may be classified as:

• Essential cookies

• Analytics cookies

• Preference cookies

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Essential cookies are necessary for the website to function correctly.

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Google Analytics

We use Google Analytics to help us understand how visitors use our website.

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Google Analytics collects information such as:

• Pages viewed

• Time spent on pages

• Traffic sources

• Device and browser information

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Google Analytics may collect your IP address and process data on servers operated by Google.

 

Where required by law, analytics cookies will only be placed on your device after you have provided consent through our cookie banner.

 

For more information about how Google processes data, please visit Google’s Privacy Policy.

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Managing Cookies

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool.

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Disabling certain cookies may affect website functionality.

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Wix Website Platform

Our website is hosted and operated using Wix.

Wix may collect and store certain information necessary to provide website functionality, security, hosting, and performance services.

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For more information about Wix’s privacy practices, please refer to Wix’s Privacy Policy.

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Sharing Your Information

We may share personal information with trusted service providers that support our business operations, including:

• Wix (website hosting and infrastructure)

• Google Analytics (website analytics)

• IT and website support providers

 

These providers are only permitted to process personal information as necessary to provide their services and are required to maintain appropriate security measures.

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International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

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Where personal information is transferred internationally, appropriate safeguards are implemented to protect your data, including:

• UK International Data Transfer Agreements (IDTA)

• Standard Contractual Clauses approved by relevant authorities

• Transfers to countries deemed to provide adequate protection

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

Typically:

• Contact form enquiries are retained for up to 24 months after the enquiry has been resolved.

• Analytics data is retained according to the settings configured within Google Analytics.

• Information required for legal, accounting, or regulatory purposes may be retained for longer where necessary.

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Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of processing

• Object to processing based on legitimate interests

• Request data portability where applicable

• Withdraw consent at any time where processing is based on consent

 

To exercise any of these rights, please contact us using the details provided below.

 

Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

 

Complaints

If you are concerned about how we handle your personal information, please contact us first so we can attempt to resolve your concerns. You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

 

The ICO is responsible for enforcing data protection laws in the United Kingdom.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Refined Rooms
Email: kathrine@refinedrooms.co.uk
Website: www.refinedrooms.co.uk

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Any updates will be posted on this page together with the revised “Last Updated” date.